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Started by Jack 1000, Tuesday Jul 28, 2015, 12:10:44 pm
Quote from: Jack 1000;60167May have found a pattern to the bug,No change in the bugs described in this thread. The Keyboard Boxing Event search two-tier folder, top folder live show data is still vanishing in 12-72 hour increments. However, I may have found a possible pattern to the bug. An approximate pattern seems to be on a Sunday, the correct two folder structure will show when searching for Boxing, and selecting Boxing Event on the keyboard. By Tuesday or Wednesday at the latest, the top folder with the live boxing show data is gone and will stay gone for about 3-4 days. The live boxing show data shows up correctly beginning the following work and the top folder, showing the correct live show data vanishes by the middle of the week, repeating the same cycle over and over again.I run a boxing website as an Administrative Consultant and because of this on-going bug cannot trust the Advanced Search set-top keyboard to show live-data for the show schedules. This may not be a huge deal to an average user, but to a business person it is very frustrating.I have requested at the TWC Direct Forum for someone at TWC to forward this whole link as a bug report specifically to my local TWC Milwaukee Wisconsin Division. If there is an awareness of this issue at the local TWC cable level, it might get a resolution faster.Thank you very much,Jack
Quote from: Jack 1000;60173What is known about this data bug (Consolidated Information.)1.) On boxes with the advanced search system, by keying in "Boxing" and selecting "Boxing-Event" a two-tier folder structure MUST occur in search results. The top folder contains all boxing shows for the upcoming week. The bottom folder contains VOD content. The bottom folder does not appy to this listing bug.2.) From Sunday to Tuesday of each week, the correct two-tier folder results appear.3.) From Wednesday to Saturday, the top folder vanishes and is replaced by an old fight, anywhere from weeks to months old, often with no cover art. Or a Premier Boxing Champions folder containing an old fight, or old data. Customers cannot use the keyboard to search for live boxing shows on the advanced STB from Wednesday through Saturday of each week because the live show top folder, when keying in Boxing-Event does not exist until the following Sunday through Tuesday.What remains unknown:An ODN software update for the boxes has been released, which includes the ability to auto search for shows, where the B button on advanced search boxes will take users to all times the show being watched is available. We don't know if the above Boxing Listings weekly search listings bug has been corrected. This is because TWC Wisconsin has not received this latest software update at this time.Jack
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