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Started by Jack 1000, Sunday Dec 19, 2010, 08:18:54 pm
Quote from: Jack 1000;56915Spoke too soon! Pixiation on both channels tonight 1005, and 1012. Don't want to call because the CSR dolts will just want to do a box swap and they will probably send someone out that will typically find nothing wrong. (Signals were very good at last service call about three months ago on same issue with different box, and 1052, Fox News-HD, which has since been resolved.)I am located in Brookfield, about three blocks West of Calhoun Road and about a block and a half North of Greenfield Avenue. In the Greenfield Heights sub-division.It is something in the node for sure. I will be recording all of channel 6 and 12 content on the SD channels from now on. I would recommend very frequent and watchful monitoring of this sub-division for the HD stations in the range of 1005-1016 on the TWC Milwaukee Metro system for this nodeJack
Quote from: Jack 1000;56992Last week or so, we had about a six hour downtime in our node for TWC Digital Phone and Road Runner. Digital Cable stayed on during this time.The approximate pattern for the loss of channels 1005 and 1012 usually goes in one to two week increments:All shows and stations will be fine starting on a Monday and for that first week, sometimes nothing will happen and everything will be fine. On alternating weeks, we might lose just channels 1005 and 1012, and sometimes 1010 and 1015, and 1016. In isolated instances channel 7 and 95 will also go out, but the main issue for simplicity is always channels 1005 and 1012.The outage time begins usually around late Thursday afternoon about 5 to 6 PM after everything has been OK. I would check station 1005 for the recording of $%My Dad Says and it would be OK at say 3 PM. Later that Thursday night, I would find out that the show did not record, "Channel Not Available" and channel 1005 is off. (Black Screen.) Channel 1012 is also always off at the same time, (Black Screen.)Sometimes the same late afternoon outage will occur on a Friday or Saturday afternoon, presumably at about the same time slot, maybe a little later, let's say approximately 7PM. When it goes out on Saturday, my Mom likes to watch ABC News between 4-5 am, and always has to go to channel 12 on the SD channel to see it. None of the SD channels are affected by this process, except in the rare cases of channel 7 and 95.Particulars for study (See above.)1.) If channels 1005 and 1012 are lost on a Thursday afternoon or evening, they are generally restored about two days later, as if nothing have happened.2.) If channels 1005 and 1012 are lost on a Saturday, service never comes back for those stations until Monday morning or early afternoon. (Like never before 10am Monday.)3.) The channels never seem to be lost early in the week. In fact, the issues above happen sometimes each week, and other times on alternate weeks. For the past three months or so, I have no recollection of going say more than three weeks without issue #1 or issue #2 happening. I have not been able to isolate whether issue #1 or issue #2 happens more, just weekly to alternate weeks either #1 or #2 will happen.Rebooting the box. Level 1's CSR response for solving all the worlds' problems, only brings back the signal for like a day or so. It does not break the cycle of events indicated by #1 or #2 of the above.The most recent issue after the system maintenance on Road Runner and Digital Phone last week or so in my node, was that we had issue #1 last week, BUT channels 1010 and 1015 stayed on. So that was different and some improvement! Than Monday morning, like I illustrated in #1, all stations came back on.My previous boxes had the same issues.Jack
Quote from: brewtownska;57014Just curious, do you know any of your neighbors well enough to find out if they ever notice the same issues you do? It's been said various places on this forum that the way to get TWC to truly investigate an issue is if a certain number of people call to complain in the same physical area within a short period of time.So, if you can find a few other people who have experienced this, maybe you can plan out a day for everyone to call and complain. Or, even if you don't complain at the same time, knowing it affects multiple people may be enough info to get a TWC customer service person to move you up to a level 3 person who WILL take the info seriously.You have to look at it from their side - if only 1 person complains about an issue, they have to assume it's a problem with your equipment or line. But if multiple people in the same area complain, it's probably an issue further up the line.
Quote from: Jack 1000;57044We had an outage of Cable/Digital Phone/Road Runner today for about 30 minutes in our node. Maybe this was what was needed to solve our channel 1005 and 1012 problem. Let's hope this has been resolved!Jack
Quote from: Talos4;57046Well I was back to many of my HD channels "not available at this time" Tuesday night and yesterday. This morning ALL channels froze then black for about 10 mins. around 5:50 AM. Then returned. I didn't have time to check the channels that were not available recently.
Quote from: Xizer;57193Time Warner still has millions of customers on analog cable and they are too afraid to say "**** you, get with the program. It's time to join the rest of us in the 21st century you cretins. You will take this digital cable box and you will like it."They are going to continue to let these analoggers drag the rest of us down until they feel the number of basic subscribers has decreased to be sufficiently small. Many cable operators have been killing their analog offerings including TWC but their Milwaukee market still has a lot of them so I wouldn't expect them to scrap the analog channels in this market until 2012 at the earliest.They have great incentive to do this, cut off an easy way to steal cable (analog cable is child's play to steal), and free up the massive amount of bandwidth. It's all about getting the old people and poors on board.
Quote from: Jack 1000;57194Cosign!Other cable companies have gone "All Digital" for several years now. I know Cox is one, and it really helps in picture quality. If the elderly and poor survived the DTV conversion, which went well, all things considered, hopefully there can be some incentive to get them to pay $7.00 a month for a digital box. Digital really makes a difference.......well...........when it works!!! LOL!Jack
Quote from: brewtownska;57196It's too bad TWC doesn't have people monitoring this site to help with these kinds of issues. I know over on the Satellite Guys Dish Network forum, there are Dish employees that actually interact with people posting and confirm/deny rumors, fix account issues, and even offer advice ranging from changes to packages to installation help.I'm just thinking out loud here, but I wonder what is left to do that you haven't already tried that may get their attention to fix the issue. I'm sure people have suggested getting a higher level tech on the phone to bypass the first line of customer service (I know that exists for Roadrunner, not sure about regular cable issues).Maybe ask if they offer any diagnostic device they can install on your line or in your neighborhood that would monitor some of this stuff - then they can see for themselves what problems occur. Anyone know if the TWC digital boxes store any of these kinds of tuning errors and can be retrieved later? If they can see "yes, there have been 50 tuning errors on channel 1005 in the past month", that might help.Only other thing I can think of is to call and tell them you want to cancel your service. Typically they transfer you to someone who asks you what they can do to KEEP your business. That would be the perfect person to explain your issues to and say you'd KEEP their service IF they can fix your problems. I'd like to think they get a higher level tech on the line or sent to your house. Maybe they'll give you a price break temporarily until they can fix the issues???If they can't at least give you an indication they are TRYING to fix your problem, then maybe you truly start looking for a different service provider. Sometimes the only way they can gage customer dissatisfaction is with churn, so leaving would help them realize they are doing something wrong.Good luck!
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