TWC Navigator Incomplete Guide Data Issues

[Jack 1000]

Hey All,

I have sent this to the TWC Untangled web-blog tech team.  It deals with incomplete guide-data from the head-end for a long time on the Navigator boxes.  It's long, but I wonder if this might be an issue related to problems with the Navigator software:

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Dear TWC,

Multiple Problems With Incomplete Guide Data in several instances indicated below in the Milwaukee Wisconsin area on Navigator boxes:

Several neighbors and friends informed me that they could not do a search for the Mayweather-Mosley fight tonight on PPV when searching by Category or using the Keyboard on the Navigator Guide. When pressing "B" to Find Shows, and going to "Theme", than "Sports", than "Boxing" all that showed for them and me in the Search list was "No Upcoming Shows Are Available For This Title." I can confirm that the fight showed up in Search listings about two days before, (with the price of the PPV and description intact.) As noted previously, for some strange reason, it takes about two days from the time a PPV event appears in the program listing for the price to show in the guide when pressing info on a search. When the price does not show, all you get in the program description of the event where the price is supposed to be is a dollar sign. ($)

I don't know when the above started, but when we get that "No upcoming shows are available for this title" in the program list, the ONLY way to order is to scroll through the TIME GRID until the day and program shows up.

Additionally, listings are truncated. I talked about for the past year how the Sports Now categories of channels only repeat the same four to six channels even when sports are available on local channels that the Access Menu Sports Now feature doesn't pick up. Using my channel guide line up as a reference, this is what I know about the channels that show and don't show in the Access Menu for Sports Now: (Milwaukee Wisconsin division)

301: ESPN: Sometimes Shows
302: ESPN2: Sometimes Shows
303: ESPN U: Sometimes Shows
304: ESPN Classic: Never Shows
305: ESPN News: Never Shows
307: TWC-Sports (Local): Never Shows
309: Fox Sports: WI: Always Shows
316: Golf Channel: Never Shows
317: Speed Channel: Sometimes Shows
318: Fox Soccer: Sometimes Shows
319-321: Fox College Sports Stations: Sometimes Shows
323: Verses: Sometimes Shows
324: NFL Network: Never Shows
325: NBA TV: Never Shows
326:MLB Network: Never Shows
327: Tennis Channel: Never Shows
328: Fuel TV: Sometimes Shows
329:G4: Sometimes Shows
330: Outdoor Channel: Always Shows
331: Sportsmen's Channel: Always Shows
333: Big Ten Network: Sometimes Shows
334-337 Big Ten Network Alternates: Sometimes Shows
603: HBO: Sometimes Shows When Sports Movie is Playing
645: Showtime Extreame: Always Shows when a Sports Movie Plays
229: RFD TV: Always Shows (This isn't really a sports channel)

Because of the inconsistency of the Sports Now Menu shows in the Access Menu showing at any point in time, (and so few of them,) it makes this feature for TWC Milwaukee subs virtually useless.

Most of the time Guide Data, where it shows Information for Movies and for example Page 1 of 2 when you press Info and use the Page+/- button to go to Page 2, the Guide Data is cut off. The only time where multiple pages of information seem to be complete is for PPV and On-Demand Movies.

Obviously, rebooting the box has no effect on these issues. There are so many other things relating to incomplete guide data. Series often don't list episodes especially older ones. I cannot count the number of times I have scrolled to shows like The Bob Newhart Show to find the description: "Psychologist Bob Hartley counsels patients in Chicago." or for The Odd Couple-" "A slob and a neat-freak share a Manhattan Apartment." I mean, The word knows that! This tells me zilch about the name of the episode that is playing. This means I have to set up a recording to watch the show to see what episode it is because the guide didn't say? AWFUL!

Your system's head-end in Milwaukee Wisconsin needs an overhaul to get more accurate guide data. Please work to get MDN 2.5 (currently, Milwaukee Wisconsin is on MDN 2.4.6_19 rolled out to Milwaukee and Metro-Milwaukee Wisconsin subscribers. As stated, MDN 2.5 has:

1.) Searches beginning on the show being watched
2.) Show categories/listing titles no longer repeat
3.) The DVR has a jump-back compensation feature when rewinding
4.) Taking future action on a show in the Time Grid has an "All Showings" prompt..

You need to inform your Milwaukee Wisconsin engineers that Navigator's guide data and listings are incomplete. Other people have the same issue, so I know it is NOT my box!

Jack

[EmuZombie]

At least we aren't the only ones with guide issues.

[Jack 1000]

At least we aren't the only ones with guide issues.

LMFAO!!!!!!

Zombie,

That can't be real can it!!!!???  Did that really show on your screen!!!??? hahaha!

Jack

[EmuZombie]

haha, no idea if it is real or not.  It was posted on failblog.org.

[Jack 1000]

Well,

For Subscribers to Starz on Demand, the channel title is now in the Access Menu,  That's the good news. (For Premium on Demand.)

The Bad news, is that selecting it takes you to the 5-Star Cinemax channel! Well, TWC almost got it right, both channels have the word "Star" in the title! LOL!.

Sports Now is still truncated.  Why is this crap so hard for them to fix?  I am really hoping that the new version of MDN Navigator 2.5 is rolled out soon.  Maybe it will help with the incomplete program data.  It's been six months since we have had any software updates to the MDN (non-c) non-Samsung boxes.

Jack