DTV's New HD Channels Are Up

[Tom Snyder]

they are the same channel numbers as the original programming.

For the channels in HD where there is a simulcast of the SD channel, there are now two channels with the same number... your HD box automatically shows the HD one. If you don't see both in the guide, make sure you're viewing the "ALL channels" and not your "favorites"  unless you've added the HD channels.

[gparris]

Yeah that maybe true but HD customers are dropping TWC like a bad habit!

Worse for cablecos, especially for TWC Milwaukee, who does not add HD channels and worse yet, does not inform its subscribers what it is planning or adding in advance.
If - and - when -  it does - it's on some small notice few subscribers can find, or we hear it from jsonline.:rolleyes:

This should be so obvious to them as managers:
Once the TWC subscriber changes to Directv or Dishnetwork, most of the time (I would assume) they never go back.

Even with rebates, free installs, etc., you still have to pay a few bucks for getting satelllite service, especially if it means an HD DVR.
Think about it, after the satellite cables are run and the dish is setup, the subscriber learns how to use the new remote and access the new HD channels,
would anyone comeback to TWC service for (HD)TV?

Doesn't TWC Milwaukee realize this?

Ignorance is not "bliss" when your fed-up cable subscriber goes away, gets their satellite setup done and so on.

I don't know the "return-to-cable" statistics,  but none of my contacts, clients, family members or friends EVER returned to TWC (or their local cable service if out-of-state)
- after getting their satellite service.

So why all the lack of HD channel additions and "secrecy"?
If I were part of their management, I would push for some advertising like Directv has done to keep the subscribers from leaving, even if the new channels were advertised for "end of October" or something in that timeframe...anything besides the usual nothing.

There are signs on many customer service centers I have worked at and visited in my many years of work and all of them state the following one way or another:
1) It is easier (read:cheaper) to keep the current customer happy than the cost of winning them back when they leave your business and take it elsewhere.
2) It is good business to keep the current customers(s) happy (read: less expensive), too, than the cost of obtaining new ones.

So I wonder, what "customer service" plaque hangs in the TWC Milwaukee customer service offices, anyway ?
(Do they have these placques to begin with?)

[RLJSlick]

I totally agree, but if anyone know this it has to be TWC, they must see the numbers even more then we do. You see more dishes on home now then ever. I think they may not care, because they still have a huge base, but that is very bad business, and we know TWC is good for that.
Personally if it wasn't for the upfront cost I would have changed years ago, technology is changing so fast it's hard to jump in for the first time, but I'm heading that way.

[gparris]

Well, Directv is soon adding a more than a dozen more HD channels this month to the 21 it just added already, so the numbers total should be up even more.
Even if the HD channel does not offer HD programming all the time, the HD channel selection is there enough for a DVR to record it for later viewing.
More HD channel selection always raises the odds that a particular HD channel (or HD programming) you may want to view may be available at any given time.
TWC Milwaukee doesn't understand that concept, apparently, otherwise their BS about "quality channels" and offering a "robust" lineup (more BS) or "compelling" (a  TWC corporate term) would have stopped by now.

Today I just noticed a neighbour friend of ours has changed to Directv for her HD channel selection, just like she said she would.
That 5 LNB antenna mounted on her roof is a tribute to Directv's promise and delivery-and - TWC-Milwaukee's lack of anything HD added (or advertised to be added).
Since had I assisted in her HT setup, I told her to switch to Directv (or Dishnetwork) if by now nothing was added to the TWC HD channel lineup compared with DirectvHD or DishHD service this fall, so she must have listened to me.
She's big on HDTV, doesn't watch any CBS(HD) except "Ghost Whisperer", so the lack of complete HD locals (without CBS58HD) didn't bother her much.

[vegasvic]

TBS-HD is nice for the playoff game tonight.

[gparris]

Funny, TNTHD and CNNHD are now available as HD channels with some programming all true HD and some upconverts, but the picture is still better than the god-awful analogue TWC channels, IMO.

Worse yet, this HD channel is from Time Warner, TWC's parent, just like the CinemaxHD channel(s) that we still don't get outside of TNTHD & TBSHD.

Where are the other HD channels other TWC locations are getting this month, here?:confused:

[vegasvic]

I think the baseall playoffs will be about the only thing worth watching on TBS-HD.

[Skywalker]

TBS-HD signs on at Time Warner Cable
By Tim Cuprisin
Tuesday, Oct 2 2007,

Just in time for the Major League Baseball playoffs, Time Warner Cable in southeast Wisconsin is picking up TBS' high definition channel. It should be up around 6 this evening on Channel 534

[Steve Mann]

TBS-HD signs on at Time Warner Cable
By Tim Cuprisin...

Copycats.  

[gparris]

TBS-HD signs on at Time Warner Cable
By Tim Cuprisin
Tuesday, Oct 2 2007,

Just in time for the Major League Baseball playoffs, Time Warner Cable in southeast Wisconsin is picking up TBS' high definition channel. It should be up around 6 this evening on Channel 534

Only ONE HD channel after so many months, while other TWC locations are getting over a half dozen or more at the same time (for approx. the same cable bills!):rolleyes:

[Stanley Kritzik]

As a long-time D* subscriber, I'd like to add the new channels and the new Slimline dish, but I'm going to wait for the SWM hardware to simplify my re-wiring.  I understand the single-line hardware will be available sometime 4Q '07.

Stan