New Charter Cable HD BOXES

[Danazc]

After 2+years of 3 different Charter MOXI boxes and lots of bitching they finally got new boxes.  My biggest issue was the sound cutting out ALL the time, NO HDMI,  and the fact the hard drive could only hold 8-10 hours of HD programming.  I called Charter today and they have NEW Motorola Scientific Atlatica Boxes that are also HDMI, larger hard drives.  Does anyone have this new box?  They just came out like 3-4 weeks ago I guess.  Which model Motorola is it if you have one?  Thanks!

[Mark Strube]

they have NEW Motorola Scientific Atlatica Boxes that are also HDMI, larger hard drives.

Did the two companies merge, or is that a typo? I was under the impression that Scientific Atlanta was the competing brand from Cisco.

[Danazc]

The person at charter told me they were Made by Motorola and they were the Scientific Atlantica models.  I am not sure on a model number.  Unless this chic had no clue.

[gparris]

Did the two companies merge, or is that a typo? I was under the impression that Scientific Atlanta was the competing brand from Cisco.

Cisco Systems bought Scientific Atlanta some time ago.

[LoadStar]

The person at charter told me they were Made by Motorola and they were the Scientific Atlantica models.  I am not sure on a model number.  Unless this chic had no clue.

Clearly [the representative is] very confused. Motorola and Scientific Atlanta are competing companies.

[gparris]

Clearly very confused. Motorola and Scientific Atlanta are competing companies.

Motorola is a separate company which makes cellphones, STBs, radios and so on.
Some, if not many, Comcast (very often) and Charter included, use their STBs.

Cisco Systems bought Scientific Atlanta to include it in their business model.
Scientific Atlanta is a competitor under the Cisco Systems umbrella now,  to Motorola STBs.

Some cable companies offer box kinds of vendor cable boxes, but not often.
Example is TWC-Houston, TX, where Comcast is taking over TWC in this particular Texas location based on an agreement that goes back awhile.

Does this make any sense to you, LoadStar?:wave:

[LoadStar]

Motorola is a separate company which makes cellphones, STBs, radios and so on.
Some, if not many, Comcast (very often) and Charter included, use their STBs.

Cisco Systems bought Scientific Atlanta to include it in their business model.
Scientific Atlanta is a competitor under the Cisco Systems umbrella now,  to Motorola STBs.

Some cable companies offer box kinds of vendor cable boxes, but not often.
Example is TWC-Houston, TX, where Comcast is taking over TWC in this particular Texas location based on an agreement that goes back awhile.

Does this make any sense to you, LoadStar?:wave:

Perfect sense. I was saying that the REPRESENTATIVE was confused. I, however, was never confused.

[gparris]

Perfect sense. I was saying that the REPRESENTATIVE was confused. I, however, was never confused.

Of course, I never said you were "confused"...just trying to explain....:wave:

[LoadStar]

Of course, I never said you were "confused"...just trying to explain....:wave:

Uh, ok, not necessary, but... umm.. thanks?

[gparris]

CSRs are always confused because in the line of work like a cable CSR, its like a bank teller (no offence to those who are).
They get hired without much training, get lousy pay for the job the get to do and then they leave for a better job.
Having been a CS supervisor, not in those particular fields, but nonetheless, this is why so many of them are out-of-the-loop with knowlendge and up-to-date information about the product they are supposed to be knowledgeable about.

[Danazc]

Does anyone know if charter supports RF(radio frequency) remotes versus the conventional IR?  If not, what is a cheap alternative for me to change channels from a different room in my house?

[pretzelkid]

You could use the URC-9910 programmable remote. It's an RF remote and as a bonus it's JP1 programmable. If you don't know what JP1 is go to http://hifi-remote.com/ofa/ and check it out.
The forum admin there also sells this remote for $40 as well as other JP1 capable remotes but the 9910 is the only RF capable one.