TWC HD Box shortage

[vijimur]

Had enrolled myself on the waiting list with TWC for their HD DVR
Been more than 2.5 weeks now and no call yet from them
Kind of frustrating (as I cannot get either of the Ds' as my home does not have a clear sight to the south)
Was wondering if anyone in the recent past got their HD DVRs from TWC and would like to know when they had ordered and what was the waiting time like?

[Mark Strube]

If you already have cable service coming to your house, you could try going to one of their stores, like the one in Mayfair Mall, and seeing if they have any available there. Then all you have to to is pick one up, bring it home, hook it up (instructions are included), and call the activation number found on the sticker on the front of your box.

The Mayfair store's direct line is 1-866-892-6007, call them before you leave to see if they have any boxes available there.

[markd]

I got another one (my second) about 10 days ago (Tuesday before the SuperBowl I think...or something like that).  I was not planning on having two 8300HDs but then I broke down, called and got my name on the list.  It was a little over a week before they called me.

-mark

[vijimur]

Oh Yes!! Have got a digital cable and tried twice going to the Mayfair mall to get the box swapped..The answer is the same every time.. 'You would get a call from our TWC and you would have to wait until then!!' - And the call hasn't come yet!!
Perhaps visit another office? (Gave it a thought, but do not want to pile on my frustration more)

[vijimur]

OK..herz the latest..Got the HD DVR after exactly 4 weeks wait.. And that happened after I called up Mayfair to check out why the delay..so folks who are waiting for more than couple of weeks..suggest you call up Mayfair directly and talk to them!!

[CrashCamomilli]

my 8000HD died three weeks ago, so I called mayfair to see if i could pick one up there.

I was told the wait might be as long as April.

SO, I said "you mean my box died and I have to wait  nearly 8 weeks to watch tv again?"

Then she was like, "oh you need a replacement?, we have 8300HD's in stock, just bring your old unit in.


So, at least they are taking care of their current customers.

[JMoran80]

im wondering how long the new customers who ordered that box have to wait.  Had it installed 2 thurs. ago, and still no call.  Was told on the phone when i called a couple days ago that it should be any time now.

[hormy_83]

Was told on the phone when i called a couple days ago that it should be any time now.

They're waiting for U-Verse to get to more of the Milwaukee areas and then they'll have an influx of 8300HD boxes.  

[headshotwi]

what is U VERSE?

[Gregg Lengling]

Uverse is AT&T's video service....see this thread
http://www.milwaukeehdtv.org/forums/showthread.php?t=6856

[cnjbucks]

Hey everybody,

I am on the waiting list for a HD DVR, and after a week and a half I decided to call customer service and see if it was possible to bring my non-HD DVR into the Mayfair office to replace with an HD DVR.  Initially the rep told me there was a waiting list, then put me on hold, and she said that they had them in the Mayfair office to swap.

I went home, disconnected my box (you can see where this is going), went to Mayfair, only to be told that they don't have any and that there is a waiting list....

So, it is better to wait then to believe what they tell you.

[Mark Strube]

Did you call TWC's standard customer service number, or did you call the Mayfair Store at 1-866-892-6007? The general customer service reps never know what's available in the actual stores, so don't waste your time going there unless you've actually talked to someone at the store.

[JMoran80]

Another 4 days gone by.....and still no HD-DVR receiver.  Glad they told me that it would be coming any day.     :bang:
Then i started reading a thread saying that these boxes freeze up and reboot......is that still a problem or has that been fixed?    otherwise:bang:

[Mark Strube]

Sometimes it's fixed, sometimes it's not. It seems to alternate with different software updates. Usually once it freezes and reboots, you're good for the rest of the day. But not always. No DVR is perfect, and you really can't be too mad about it considering the minimal investment these boxes require.

Yesterday I sent TWC a detailed email about this problem... can't hurt.

[JMoran80]

i dont even have a box to complain about....    funny...set up service on 2/22/07, and have yet to see our box.     :mad: