Are you testing speed on a wireless device?
First thing Spectrum is going to ask you to do is .. plug in a laptop into the cable modem directly .. chances are, you'd need to reboot the cable modem .. then run your speed test.
If your wired speed test is OK .. you'll know the router (or your wireless device) is the issue.
And try a few different ones .. Speedtest.net or openspeedtest.com are my preferred sites.
First thing Spectrum is going to ask you to do is .. plug in a laptop into the cable modem directly .. chances are, you'd need to reboot the cable modem .. then run your speed test.
If your wired speed test is OK .. you'll know the router (or your wireless device) is the issue.
And try a few different ones .. Speedtest.net or openspeedtest.com are my preferred sites.