TWC - Channel Guide not Updating

[grenier]

Anyone else having an issue with the guide not updating? It's only going up to Midnight on Thursday for me.

[Jack 1000]

Anyone else having an issue with the guide not updating? It's only going up to Midnight on Thursday for me.

Sup?

The data comes from TWC's head-end and is provided by Tribune Media Services, so the data may not be "ready" for the programing after Thursday at Midnight.  The boxes should populate once every 24-48 hours.  New, just exchanged, or just rebooted boxes, may also only go out 1-2 days.  You may have to wait for a day or so, in order for the data to populate.

It is not a box issue, it's getting the data downloaded from the network server to the box.  Sometimes it may not go seven days out because the data has not been uploaded to the network.

Jack

[grenier]

The weird thing is, it has has programs scheduled (series recordings) for next Friday and Saturday. I can't see them on the program grid.

The box hasn't been rebooted in awhile now.

[Jack 1000]

The weird thing is, it has has programs scheduled (series recordings) for next Friday and Saturday. I can't see them on the program grid.

The box hasn't been rebooted in awhile now.

What was the other issue you had a while back?  Did it need a service call or work itself out?  That was the time I think I thought my box was going bad, and the tech found a bad signal and replaced my drop line.

Missing guide data should have nothing to do with the box or signal strength.  I wonder if those shows you have scheduled would record without Time Grid Data?  See what the guide data looks like tomorrow night.  What model box is this?

Jack

[grenier]

What was the other issue you had a while back?  Did it need a service call or work itself out?  That was the time I think I thought my box was going bad, and the tech found a bad signal and replaced my drop line.

It's a Cisco 8640HDC.

I was having heavy pixellation issues and the Internet/phone would go out awhile back. I had two service calls and was less then impressed with the techs. They both came out, measured the signals (which were fine at the time, it was an intermittent issue) and said the box might be going bad. The box appears to be fine, I was working my way through the recorded shows and the issue appears resolved for now. I still think it's an issue outside the house.

The techs didn't seem interested in doing anything, replacing the box seems to be the generic answer.

[grenier]

It's now up to Friday Midnight. Am I wrong, it should be showing up to Saturday Midnight, correct?

[Jack 1000]

It's now up to Friday Midnight. Am I wrong, it should be showing up to Saturday Midnight, correct?

It should be going out a day or so farther.  BUT if your box is working otherwise, and assuming that the pixiation has stopped, I would probably just leave it as it is.  If TWC comes out, they are just gonna screw around with the box, when this is a head-end issue.  But a lot of times they don't know that.

If you have other TWC problems, call and report it.  But if it is ONLY the guide not going out an extra day or so, and no other issues, I would just let it alone.  You have one of the newest boxes, the Cisco 8640.  They come out, they could replace the box with an older model, and you don't want them to do that.  You never know what you are going to get in a truck roll swap, or even an exchange at a TWC office with the boxes.

Jack

[grenier]

It's back to normal now, it goes up to Midnight Sunday.

[grenier]

It's acting up once again, the guide isn't updating and the Caller ID on TV isn't working.

[grenier]

It's fixed