Time Warner Problem Count Thread

[Kenoman]

An article appeared in the Kenosha News about Time Warners problem. They blame it on the software.Hmmm. Seems TWC  had a big re-boot . Of course it wouldn't be Navigator would it? Hey Time Warner, now you know how we feel! :rof:

[gparris]

An article appeared in the Kenosha News about Time Warners problem. They blame it on the software.Hmmm. Seems TWC  had a big re-boot . Of course it wouldn't be Navigator would it? Hey Time Warner, now you know how we feel! :rof:

Do they? :confused:

[WITI6fan]

Do they? :confused:

Only if when they called the software's tech support line, they were told to reboot their box or bring it in for a new one. Maybe they sent out a tech instead.

[Danno321]

An article appeared in the Kenosha News about Time Warners problem. They blame it on the software.Hmmm. Seems TWC  had a big re-boot . Of course it wouldn't be Navigator would it? Hey Time Warner, now you know how we feel! :rof:

I have a Moxi DVR and experienced the problems.

[WITI6fan]

In the last 10 minutes, pretty much every cable channel is experiencing major pix elation and will freeze up for minutes, come back for a few seconds, and cut in and out. I'm currently watching on Analog...

[Jack 1000]

In the last 10 minutes, pretty much every cable channel is experiencing major pix elation and will freeze up for minutes, come back for a few seconds, and cut in and out. I'm currently watching on Analog...

There was pixiation last night for what seemed to be around 20 minutes or so.  At least that is from the time I turned on the cable.  After I watched some pre-recorded DVR stuff for about a half-hour, it had gone away when I went back to Live TV.

Jack

[WITI6fan]

Same problem as last night is happening again....

[Jack 1000]

Same problem here.  In Brookfield.  They must be doing something.  I wish they would say WHAT!

[RealChili]

I have lost ABC and CBS hd now for about a week. It all started right before Lost last week. Needless to say as a Lost nut this is not cool.

[LoadStar]

I have lost ABC and CBS hd now for about a week. It all started right before Lost last week. Needless to say as a Lost nut this is not cool.

Definitely not a widespread problem. Have you had a technician out to take a look at your install?

[RealChili]

Definitely not a widespread problem. Have you had a technician out to take a look at your install?

This issue sprung out of no where after 3 years of HD service. I know of three other people with the exact same issue with the exact same channels. All happened around the same time. One had the signal tested, strength is very good. The only channels which are out are 1005, 1010, 1012, 1016 & 1018. I have been working through their support team via twitter and now email. We will see what happens. With Lost ending and now going on week 2 without ABC HD I am getting a little worried. We will see how their service teams handles it. So far I am pleased with the social media service - way more effective that the people over the phone.

[LoadStar]

So far I am pleased with the social media service - way more effective that the people over the phone.

I have actually found TWC's phone support people some of the best I've encountered, anywhere. I get off the line blown away by how friendly and responsive the phone people are.

[Jack 1000]

I have actually found TWC's phone support people some of the best I've encountered, anywhere. I get off the line blown away by how friendly and responsive the phone people are.

In our division I agree that phone support has been very good.  I have been communicating through the TWC Untangled blog with feedback comments as well.

Jack

[RealChili]

I have actually found TWC's phone support people some of the best I've encountered, anywhere. I get off the line blown away by how friendly and responsive the phone people are.

Friendly yes, helpful, not so much. They just suggested a tech to check my line strength, which they can do from the home office. I had my friend who works for TWC check my box health and line strength this am and both are outstanding.

Hoping the underground blog works. So far though, no news. Day 8 and counting without ABC or CBS HD.

[ddeerrff]

I had my friend who works for TWC check my box health and line strength this am and both are outstanding.

When they do this from the head end, aren't they just checking at one specific frequency?  You may have some notches in the line frequency response that the remote diagnostics can't see.