TWC and Tuning Adapters

[vixyswillie]

TWC is here now installing the tuning adapter and a m-card

Now that's what I'm sayin'! :rock:

Yes - details, please!

[spolebitski]

No details I am still without SDV channels?  TWC is still working on the tuning adapter and tivo setup.

[vixyswillie]

Take good notes on what was ultimately needed to get things working, as I'm sure the rest of us will have similar issues. If past history in getting the S cards up and running is any indicator, you'll be having that tech back at least two more times. :rolleyes:

[spolebitski]

I took a few hours but the Tuning Adapter is working.  I get all the HD SDV channels.  The m card does not work as of yet, but this is working with 2 S-Cards.

[vixyswillie]

I took a few hours but the Tuning Adapter is working.  I get all the HD SDV channels.

I call that progress! :guitar:

[OlsonNet]

Can you answer TiVo Dude's question - did they contact you and had you already signed up to get on the list online?

[spolebitski]

I was on the list (several times).  I also had been into the TWC Mayfair office almost weekly asking about it, educating, and speaking to supervisors about this issue.  I was talking to someone from Green Bay (a higher up).  For whatever reason I got the call Thursday asking when I can set an appointment for an installation for the Tuning Adapter.  

The techs yesterday said I was the first (could have meant first install for them as a team).  The Tuning Adapter is working great with 2 S-cards but they spent about 4 hours to get it to work with 1 M-card.  The M-card method did not work, could have been the M-card or the system is not configured to work with the M-card.  

Good news, Tuning Adapters are here or very close to be released.  M-cards are here and close to being released.

The TWC techs were very knowledgeable regarding the Tuning Adapter and were familiar with the TiVo setup (navigated it flawlessly).

[vixyswillie]

Thanks for the update. I've emailed Jack Herbert to inquire further (sent yesterday - no reply as of yet) and will be following up with a phone call if I don't hear anything tomorrow.

Disappointing about the M card - but as long as your two S cards are working and you can see the SDV channels without a hitch, that'll suit me just fine.

[OlsonNet]

Got a call today setting up an appointment to install the TA. Finally!

[vixyswillie]

Great to hear that the installs are coming along. Let us know how it goes.

[jolson247]

I was on the list (several times).  I also had been into the TWC Mayfair office almost weekly asking about it, educating, and speaking to supervisors about this issue.  I was talking to someone from Green Bay (a higher up).  For whatever reason I got the call Thursday asking when I can set an appointment for an installation for the Tuning Adapter.  

The techs yesterday said I was the first (could have meant first install for them as a team).  The Tuning Adapter is working great with 2 S-cards but they spent about 4 hours to get it to work with 1 M-card.  The M-card method did not work, could have been the M-card or the system is not configured to work with the M-card.  

Good news, Tuning Adapters are here or very close to be released.  M-cards are here and close to being released.

The TWC techs were very knowledgeable regarding the Tuning Adapter and were familiar with the TiVo setup (navigated it flawlessly).

Any idea if TWC in Green Bay has these tuning adapters and if this kind of an install would work up there?  I'm relocating at the end of the month and, while my dad's cable box (non-DVR) isn't the worst thing in the world, I've been waiting for TWC-TiVo functionality to come around for the last year - and now I'm moving to Green Bay!  Thanks.

[TiVo Dude]

To update:

I was contacted last night regarding installation of a tuning adapter.  As of right now, I'm scheduled for the 11-1 window on Saturday.  I was told that this is still a sort of "test" rollout, so I'm guessing not everyone is getting one right now.  I was also told that they're taking the M-card issue seriously, as they've heard/discovered that M-cards are less cantankerous than S-cards (I think I told them that about a dozen times myself).  As of right now, the M-cards they have are not working with the tuning adapters, but they hope to get a new design of M-card in soon and solve that issue.  They seemed to think that they might have the new ones in by my install on Saturday, but weren't for sure.  They did say that at this point, the adapters are working fine, and they were continuing to test all areas during this initial rollout.  Apparently, they only do one install at a time on these boxes, because they have a limited number of tech support available for the technicians if there's trouble.

So that's the downlow at the moment.  Feel free to drop any questions, and I'll fill you in if I know the answer!

[BlueOtto]

Success: Time Warner called yesterday to schedule an appointment to install the tuning adapter.  The technician came this morning.  He was here for about 45 minutes, but essentially (from what I could tell) all that actually needed to be done was plug in the box and restart the Tivo, and some inputting of numbers/serials into their system.  He mentioned that this was his first install, but that there was about 200 people on the list to get it.

It is the Cisco tuning adapter.  A little bit larger box than I had hoped.  But it tunes all the HD channels now, so we're happy.

As we were chatting about Tivo, he also brought up the M-Cards (much to my surprise!).  He said he tried to bring one along, but there were none available, which, he said, was probably just as well so as not to complicate things when we already had a working 2 S-Card setup.  But he suggested trying to get the M-Card down the road to save that $3 or so per month.  I'll probably wait a month or two until things settle down with the tuning adapters and then look into it.

[plpmke]

As I've tracked this issue on this forum for a couple of months now, I got VERY excited to see an email from tuningadapter@twcable.com in my inbox this afternoon!  Unfortunately, it was a similar email to the auto response from when I put my name on "the list" a couple of months ago.

I won't complain about the situation on this forum too much, since I haven't had as much of a cash outlay for incomplete service as others have (my bill is only $12.51 per month for the HD-only tier with two S-cards...my basic cable and RR Business Class are including in my rent).  Of course the only HD channels beyond locals I get for my $12.51 a month are ESPN and TNT.

Hopefully we are getting close to the end of this issue for everyone!

(now I have to order a 1TB replacement drive for my TiVo HD so I have room for all the new content!)  yippie!

[Talkincat]

One thing to keep in mind with the installers is that TiVo Series 3 devices aren't capable of using M-Card.  The TiVo HD and TiVo HD XL boxes can use M-Cards, but the Series 3 can't.