TWC and Tuning Adapters

[BlueOtto]

Well.... yes and no.  Until someone actually has one *in hand* and working, we really can't consider this any more than just another promise like all the others.  The previous promises sounded sincere as well...  I hope this is real this time, but you can't fault me for being somewhat skeptical still.

[vixyswillie]

A personal contact by and direct access to a regional executive in response to an addressed concern - with a promise to deliver the goods in a specified timeline - qualifies as "good news" for me. While the receipt of a working tuner is the obvious measure of success, I'm nonetheless encouraged by our progress.

Time will tell the full story.

[BlueOtto]

Definitely... I am hopeful!

[JeffreyC2007]

Yes - read up.

 but where is the good news? Has anyone physically obtained one? I've seen the letter to the FCC & the emails to the TWC "High Officials" but does anyone physically have one? thats the news i'm looking for.

[spolebitski]

I spoke to Jack Herbert today.  He was apologetic to the situation and wants me to have the great service TWC offers.  He did say they were in the final stages of testing and it has not gone the best in the past 24 hours.  He did say that people will be working on this over the weekend.  At the beginning of the week he gave a time frame of 2 weeks (via new email) today he told me it would be a couple of weeks.  Lets give it 1 - 2 more weeks but after that i'm not sure what the next move would be.

[TiVo HD XL]

So according to 'Jack Herbert' the 'testing' would be finished by Friday, March 6, 2009. I've heard the within '2 weeks' extrapolation more than once. I must admit that I'm a little baffled at why such a small seemingly simplistic device would be generating so many problems during testing in the Milwaukee area especially since these devices have purportedly been up and running in Austin, TX and other places for a while now. I sent jack.herbert@twcable.com an email on 02/18 and have not received a response.

[akam2]

good to hear

[JeffreyC2007]

so what have you all been doing with your Tivo's in the mean time? Did anyone you of get the SA boxes with Navigator that TWC offers until the tuner adapters are ready? Or are you all still using your Tivo's and not receiving the SDV channels?

[spolebitski]

I have just sat and complained on this forum ... where is my tuning adapter ...  I was offered a cable box for $4.00 a month, not a dvr but a cable box to watch the channels I don't get due to SDV ... I said no thank-you to that ... all I get is "it's coming - We're in the final stages of testing ... I hope TWC follows through with its latest statement "within 2 weeks"

[OlsonNet]

I got a regular box, but I ended up just putting it in another room as it was too difficult to remember to watch the things on the SDV channels live as I'm used to TiVo'ing everything. I'll return it when (if) the tuning adapters come out.

[TiVo HD XL]

Looks like that infamous rolling "two weeks" keeps on rolling. It's been on a roll at least since mid-January. I just got this email response today from Jack Herbert. He's the one on the far right of this photo: http://www.ctammidwest.com/images/eventphotos/2006_BallTAM/Scott-Monica-Gary.jpg

-- Original Message --

Good afternoon,

Thank you for the email.  As I mentioned to several other TIVO HD users,
we are concluding tests and I am hopeful the product will be ready for
distribution within the next two weeks. We will contact you when the
tuning adapters become available.

Thank you for your patience and understanding.

Best regards,
Jack Herbert

[OlsonNet]

got the exact same e-mail today

[TiVo Dude]

Got a form letter from the FCC today notifying me that they had registered my complaint and will be looking into it.  Not that that's really news at this point, but it's something.

[spolebitski]

TWC is here now installing the tuning adapter and a m-card

[TiVo Dude]

Did they contact you to make the appointment?  Did you ask for an M-card specifically?  Inquiring minds want to know!