TWC and Tuning Adapters

[OlsonNet]

i'm guessing there will be quite a few more "delays in the shipment"

i should have known the possibility of getting one this week was too good to be true. :bang:

[TiVo HD XL]

Delay confirmed. TWC message follows:

Dear Time Warner Cable Customer,

Thank-you for writing Time Warner Cable.

I apologize for the inconvenience. There is a delay with the tuning adapters being distributed, you can go online to the Time Warner Cable website, and search for tuning adapters and it will direct you to the page to register for one.

Again, Thank-you for writing Time Warner Cable.
Consumer Contact Team-Time Warner Cable

[TiVo Dude]

Disgusting and ridiculous.  In other words: Time Warner Cable. :bang:

[vixyswillie]

It's beyond infuriating to me that a company charging us monthly for products we are NOT receiving has no imposed timeline for compliance. This is starting to feel a lot like waiting for the next release of Windows.

A version that works, I mean. :rof:

[TiVo HD XL]

File A Complaint
http://esupport.fcc.gov/complaints.htm

PHONE: Our Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL- FCC (1-888-835-5322) TTY.

For all the other methods, download/print the complaint form:
http://www.fcc.gov/cgb/consumerfacts/Form2000F.pdf

POSTAL: Send your complaint to the following address, making sure to include copies of all supporting information.

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554

FAX: The completed complaint form may be faxed toll-free to: 1-866-418-0232. Be sure to include all required information to prevent delay in the processing of your complaint.

http://esupport.fcc.gov/crs/htm/faxGuidelines.htm

EMAIL: You may email your completed complaint form and supporting documents to fccinfo@fcc.gov

[TiVo Dude]

I just filed my official complaint online with the FCC.  This is getting stupid, no?

[vixyswillie]

Beyond stupid, actually.

[OlsonNet]

It was stupid months ago. Over 5 months missing all these channels.

[OlsonNet]

anyone have any updates? i'm guessing the 2/15 date someone was given will be just like all the other dates they've given us in the past - meaningless.

[vixyswillie]

anyone have any updates?

Nothing here. :mad:

[TiVo HD XL]

I encourage everyone with CableCards/TiVos or those just wanting to use devices other than TWC SA and Pioneer boxes to file a complaint.
http://www.fcc.gov/cgb/consumerfacts/Form2000F.pdf

The whole point of the ruling was to free consumers from cable provider issued crap and foster competition.

The more complaints they receive, the better. You could in theory file one complaint for each day you have been ripped off by not receiving the channels you are paying for and mention TWC WI's blatant disregard for the FCC mandates and rulings and for continuing to exhibit monopolistic behaviors.

[vixyswillie]

I encourage everyone with CableCards/TiVos or those just wanting to use devices other than TWC SA and Pioneer boxes to file a complaint.

+1

If they're not available by the last date they promised (tomorrow), you can bet I'll be doing that.

The FCC is responsive. The last time I wrote them a complaint, I received an individual, hand-signed response letter summarizing their investigation.

Thanks for the link to the form. Since it's a single page PDF you can type right into and print, so nobody's got an excuse for not doing it.

[vixyswillie]

Just sent the following email to Time Warner Milwaukee. Others - please join in. Their email address is timewarnerwi AT twcable.com

--

I am writing again to inquire of the status of cable card availability that will allow TWC subscribers to view Switched Digital Video channels with their Tivo products. As you are well aware, we have been paying for these non-viewable channels since Switched Digital Video was rolled out in the Milwaukee market. As you are also well aware, the FCC requires cable companies to provide these cards as an alternative to set top boxes, so all subscribers may access their full complement of channels.

The last time I wrote to you, you said that February 15, 2009 would be the date the cable cards would be available at the Mayfair Mall Milwaukee location. Will the cards be available tomorrow, as promised?

If not, there is a contingent of Milwaukee area Time Warner Customers who are prepared to file formal complaints with the FCC for Time Warner's continued violation of the requirement to provide these cards to their consumers. The thought that a company would continue to require its customers to pay for services they are not receiving is not only absurd, it is unconscionable.

Please advise – thank you.

[TiVo HD XL]

I just received this today from TWC WI:

Dear Time Warner Cable Customer,

Thank-you for writing Time Warner Cable.

At this time, we have not received further notification on when the adapters will be available, due to the switching of the DTV transition. Once we recieve a response, I will send you an email to advise.

Again, Thank-you for writing Time Warner Cable.
Consumer Contact Team


Original Message Follows:
------------------------
Hi. Where can I pick up my Tuning Adapter in the Milwaukee Area or
when will they be available?

[OlsonNet]

What does the DTV transition have to do with anything? Other cities have had these for months. I am so disgusted by all of this.