Sony extends warranty on XBR1

[Paul S.]

The only prob is finding an authorized Sony service place here. Flanners will only do it if you bought it there, Mister TV is belly up, anf the next is in skokie, IL- and they won't fix it unless you bring it there!!!

I'm awaiting a call from a Sony rep to tell me what the hell to do now.


http://esupport.sony.com/US/perl/news-item.pl?mdl=KDSR60XBR1&news_id=185

Posted: 03/24/2007



As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD Televisions until October 31, 2008, regardless of purchase date. This extended warranty does not apply to replaceable projection lamp and other parts that may be used in the televisions. All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its authorized servicer network, will endeavor to repair your set within 30 days of your first contact. For diagnosis, warranty service, or if you are not provided a repair within 30 days, please contact Sony at 866-850-8674.

In addition, Sony is announcing that for any owner of a KDS-R50XBR1 or KDS-R60XBR1 model television who paid out-of pocket expenses on or before May 1, 2007 for an estimate or repair service to replace the optical block, Sony will reimburse the customer by mail for the cost of the optical block and the labor expense to replace it, subject to certain conditions. To receive reimbursement, please follow completely the directions on the claim form for reimbursement attached HERE; all claims must be postmarked by December 31, 2007. See the claim form for complete terms and conditions.