D* problems

[jf3233]

Need some help. First I have had D* for around 7 years through all of the HD upgrades etc with very little problem. Here is the latest snag. I moved last may and with the movers deal had the new 5 lnb installed to replace the 3 and got the H20-700 dvr as well to replace the 250dvr. Here comes the issue since that time I have had D* out 6 times, 4 in the last 2 months as my dish keeps losing the signal and moving. Yes its mounted securely to side of my home with a clear view etc. I have personally checked all connections etc. These service dudes most times dont give a crap just realign and leave, I finally had it out today with D* and they authorized a new slimline dish which is back ordered with an install date of 3/17/07! They are coming again tomorrow to realign and we will see how long this one lasts. I complained about a new dish long ago but they do not want to replace if they dont have to. Part of this is a FYI but anyone here of this problem with this first generation 5lnb. I know of at least 2 others who have had multiple lnb's go on this one. In my opinion the installer premmier comm in this area blows as this should have been fixed long ago! Sorry to unload!

[Talos4]

I have the AT-9 and it was installed last year shortly after they were available.

In my case I have had Zero problems.  It's performing just fine, Even better than the 3 LNB dish it replaced.  Fade is nearly non exsistent.  

Sorry your having problems.

[bubbaridesfast]

Probably not you're problem but just in case, the dish is installed with the braces attached isn't it? If not, strong winds might put it out of alignment.

[jf3233]

This is a FYI on the continuing d* saga. After weeks of talking with D* about my issue(All the way up to a regional Customer Retention Manager-not a supervisor they are worthless most times) they finally bumped my slimline replacement up to 2/16/07. Now get this I have already been without services for 2 weeks so I ask D* what they plan to do for me until I get my dish replaced. The guy finally comes back and says someone will be out on 1/25/07 to put up a 3lnb dish to tide me over until the install of the new dish? Does this make sense to anyone out there-2dish installs in the course of a month because they have no backup equipment for existing customers?!