cablecard self install

[qawsed]

Time Warner CSR said no over the phone.  Their website lists "self-install" as a feature of the mall stores.  So I was wondering - if I go to the Mayfair store, can I pick up a cablecard and install it myself?  Has anyone actually done this with Time Warner?

After all, these things were designed to be installed by the consumer.   Does anyone know?

[RS922]

They are not currently a self-install item.  Once a card is installed, the television will display several code numbers, which then must be entered into a TW computer to activate the device.  Because of the complexity of the activation, the tech visit is currently required.

I don't think the store or payment offices stock the cards, but others may have a more definitive answer on this.

[Paul S.]

Huh...and I thought it was like poppin in a ATM card lol

[Doug Mohr]

They are not currently a self-install item.  Once a card is installed, the television will display several code numbers, which then must be entered into a TW computer to activate the device.  Because of the complexity of the activation, the tech visit is currently required.

I don't think the store or payment offices stock the cards, but others may have a more definitive answer on this.

That doesn't so complex. An online activation through your TW account or a phone system would be child's play to create and use.

Oh, wait. That would require someone in TW Management using logic :bang:

Doug

[Mark Strube]

So if they allowed someone to self-install, they might have to CALL with certain CODE NUMBERS for a CSR to enter? Scary! I don't see how we can handle all that!! :rolleyes:

[mhz40]

If the TV manufacturers would load decent firmware, it could become a do-it-yourself job in the future.  Until then, bugs are being discovered nearly every week.  IMO, right now it's best to send a tech out on the first attempt, rather than go into a situation where the customer has already been frustrated, followed by a service call that ends up in more disdain for the technology.

[MoreTorque99]

I've had TWC phone support people tell me I could switch it out between TV's myself and ive had other support people tell me they need to send a "tech".

The CableCARD will NOT work at all with Toshibas.

Sony TV's are the only ones, in my experience, that are truly a plug and play install.

"Activation" involves the "tech" reading a number that is displayed on the TV screen automatically when the card is inserted.

[kevbeck122]

The installation was a much more involved process at my house than I thought it would be.  New amp, new 1x8 splitter, new ends on all the cables, and a new cable to my TV.  The actual cablecard portion of the install took a whole 5 minutes on the TV and another 10-15 minutes for the tech to get through to the TWC office to get the card authorized to receive programming.  After that, I got all the channels I'm supposed to with no problems.