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Official SA 8300HD DVR Users Thread

Started by Mark Strube, Sunday Feb 27, 2005, 05:10:40 PM

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joeker

I have a RCA DLP HDTV with and HDMI port and HDCP support, I just switched to TWC and got the 8300HD box......whenever I plugin the HDMI to HDMI cable I get the "Your TV does not support HDCP" error or the my TV's "unusable signal" error.

MY TV does support HDCP...and from reading the threads here it seems everyone's 8300HD box has HDMI enabled.....I just picked mine up yesterday.

I just can't seem to get the HDMI connection to work  :confused:

Any ideas?

summerfun

Quote from: joekerAny ideas?
Sorry, I don't use that port, just component.

Paul S.

Well, it might be the cable, or get a new box and see if that works.

joeker

Quote from: Paul S.Well, it might be the cable, or get a new box and see if that works.

Well the box works fine with every other feature, so I doubt it's that....plus getting a new box isn't easy.

 :bang:  :bang:

Mark Strube

Well, we gotta think about this logically. It's either the box, the HDMI cable, or your tv's HDMI port. I would start with switching up the box (no money involved). If that doesn't solve the problem, try switching the cable. If that doesn't help, either something's wrong with your tv, or it just happens to be incompatible with the 8300.

Paul S.

Quote from: Mark StrubeWell, we gotta think about this logically. It's either the box, the HDMI cable, or your tv's HDMI port. I would start with switching up the box (no money involved). If that doesn't solve the problem, try switching the cable. If that doesn't help, either something's wrong with your tv, or it just happens to be incompatible with the 8300.


Thats almost exactly what I said lol

Mark Strube

Well, he didn't seem so hot on replacing the box, so I thought I'd be clearer about it.

joeker

#172
I dont think I can get a new box, they told me they gave me the "last one"  :rolleyes:

I guess I'll try it though, wondering if it's really worth it.

Mark Strube

All you gotta do is call the store and ask when they're expecting a new shipment.  :wave:

gparris

You can't just "call the store" anymore as all you get is a 24/7 "800" number manned, of course, with locals (not India), but not the location in your area.
I know, as I was told to pick one up on my way home a few weeks ago and when I got there, they were out as no one could "hold" one for me, like in the old days with local TWC office numbers.
The result as I had a cable person come over the next day with the correct box  and do the install as a service call and it worked...try that. :)

Mark Strube

Didn't I provide a number directly to the Mayfair store?

1-866-892-6007

Does that no longer work or something?

gparris

#176
OK, so the Mayfair store - which is really a TWC "showcase" store to begin with, has a direct phone number, but as for the rest of them - the local offices - all go to a central number 1-800-627-2288 and not this one...that was my point. :D

Not all of us are as fortunate to be so close as some to this Mayfair store.

By the way, whenever any of you are there, see if the manager of the store has listened up to anyone on this forum and has those big plasmas that are all over the walls tuned to HD material and in the correct format unlike previous posts in another thread! ;)

Hophead

I've gotten the same error message twice, and I am using an HDMI to HDMI.  If you reboot the box, hold the power button until the box says booting, wait until the time is displayed again and then turn on the box.  This has resolved the issue both times...

Mark Strube

Usually when I get the error message, all I have to do is hit the power button again so it tries powering on again. When that error appears, the box isn't technically "on."

joeker

Yeah, I've tried powering and rebooting numerous times.