WISN 12 (34DT) Technical Contact Information

[Todd Wiedemann]

WISN 12 (34DT) expressed that, in order to best serve us, the digital viewing community, they would like to have a single-point of contact from our group back to the engineering team. This point of contact would have the responsibility of gathering any problems or issues as they happen, make an informed judgment call regarding the severity of the issue and inform the engineering team, if appropriate. They asked if I would be that person and I accepted.

To that end, I'll offer my pager as a contact resource. It's with me 24/7 as I handle building security for my company. You may contact me, via e-mail, as well if it's a non-pressing issue.

Pager: 414-941-1600
Email: acadnut@earthlink.net

If you're not interested in releasing your phone number to me for a callback, you may also e-mail my pager: 4149411600@archwireless.net. Please keep the message short; the limit is 128 characters.

Thanks for your support !

[Todd Wiedemann]

The engineering team at WISN has recently renewed their interest in my helping them out with HD broadcast difficulties.

I've removed the year-and-a-half old issues and updated my contact info.

Please use the message above to reference my contact information in the event of technical difficulties at WISN.

[StarvingForHDTV]

Other than occasionally falling asleep at the wheel with their OTA program guide data, I think they are doing a great job.

Starving

[Todd Wiedemann]

Group -

In light of last night, I'd like to ask that, with WISN-HD issues, please use my pager address ( 4149411600@archwireless.net ) or page me directly at 414.941.1600 to report issues.

Many evenings go by that I don't check e-mail, whereas I have my pager nearby 24/7/365.

Thanks.

Todd.

[Joseph S]

As much as myself and others appreciate your help Todd, the problems with WISN have become more prevalent over the past year and the service you offer is no longer sufficient.

There is absolutely no reason why we the viewer and you as a volunteer should have to babysit for WISN. This is after all their network and they should have someone doing this job.

Almost every night without hardly an exception  one or more of the following happens:
1) Switch not flipped or switched late for HD programming
2) Too long on local commercials that they miss programming
3) Have equipment failures during programming

This is something that would work if it was once month, but sadly they are not even close to that stage at WISN. I'm going to be complaining to Hearst-Argyle and ABC before the holidays about the situation. I know it probably won't help, but I'm sick of the failure that is the WISN switch and WISN has no intention of solving this on their own. This is unacceptable.

[Joseph S]

4 months later, the story remains the same. Somebody or the switch has to go at WISN. This is not working at all.

[Joseph S]

Over an hour since the start of Harry Potter, they've done nothing...

[PatM]

Over an hour since the start of Harry Potter, they've done nothing...

FWIW - Titan TV doesn't list Harry Potter as being broadcast in HD today

[Joseph S]

ABC does have it listed and is showing it in HD. I sure hope WISN isn't relying on TitanTV as they are frequently wrong.

http://abc.go.com/movies/harrypotterchamber.html

[Mark Strube]

Little League World Championship almost 20 minutes in, still not in HD.

(It's not listed as HD on TitanTV, however the game isn't tape delayed and it said at the beginning that it's in HD)

[Mark Strube]

Wow just great... it didn't switch to HD until 1 hour 36 minutes into the program. Nice! :bang:

[GBK]

Did anyone page Todd or just complain on the forum? was just wondering what if any the response time was.

[Todd Wiedemann]

Did anyone page Todd or just complain on the forum? was just wondering what if any the response time was.

Yeah ... I got paged by someone but we were at the in-laws house.

Couldn't make a call. Sorry guys. :bow:

[GBK]

Yeah ... I got paged by someone but we were at the in-laws house.

Couldn't make a call. Sorry guys. :bow:

I don't mean your response time    more interested when you call WISN

[Todd Wiedemann]

I don't mean your response time    more interested when you call WISN

In the past when I've called it happens instantly. I was sorry I couldn't call due to "social constraints" if you know what I mean.