Is anyone else having trouble with scheduled recordings on their TWC DVRs lately? My problems started back in March. For some reason, my normally scheduled recordings of Dancing with the Stars and Castle on WISN were not being stored on the machine for some reason. The red record inidator on the box lights up during the program, but once it's done, the recording is not in the listing. The recording log shows the error "The set-top could not record this program" and no other reason or explanation.
A call to TWC resulted in a service call in which the tech ended up changing out all the equipment in my house (DVR, cable modem, and pre-amp). He couldn't explain the recording troubles but suspected that it was a software glitch in the box. He couldn't replace the SA-8300HDC that I had since the only unit he had left on the truck was a new 8400 series whole house DVR. The tech warned that I should wait until the April 10th software push to resolve a couple of bugs in Navagator. After discovering that that Cisco went cheap and designed the new units so that they could not output Dolby Digital 5.1 on the S/PDIF output and via HDMI simultaneously, I exhanged it for another 8300 at the local TVC store. Now I'm discovering, that I am experiencing the same problems with scheduled recordings again! I'm not certain, but it seems it always occurs when I set up recording programs back-to-back (i.e. one program immediately after another on the same channel). Did TWC push a Navigator update in March that hosed things up? For these recordings, I always make sure that the record options are set to begin and end at the scheduled times, not a minute before or after, so overlap can't be the problem. I'm wondering if the new software has a DHCP bug or something. I'd be interested in hearing from other folks if they are experiencing the same issues.
By the way... How can I tell what version of software I'm running on the SA-8300HDC?
A software upgrade was pushed out to the ODN boxes on April 10th. ODN boxes are the newer models either with a C in the model number or the Samsung. The update fixed some inner bugs, changed some menu fonts, and a couple things for Caller ID on TV. No new features. The next release, possibly later this summer-fall will have some new features.
Never heard of the Cisco 8400HDC for Signature Home, there are three Signature Home/Multi Capable DVR's:
The Cisco 8742 (very new and rare)
The Cisco 8642
The Samsung 3072
Your problem is a flaw in Navigator's design where I have seen this happen with problems recording shows back to back. The issue is that Navigator things the very start of the second show, conflicts with the show already in progress.
Therefore, if you have a show on 1005(CBS) from 7-8 set to record, and another show set from 8-9 on the same channel, the DVR will still be recording the first show at 8:00, when it should be starting the second show at 8:00.
*The work-around, (and this is so stupid that TWC can't fix this) is to "pad," meaning add extra time to the first show so that you have a stream of uninterrupted shows: Here's how to do that:
You want to watch two separate hour shows back to back on CBS, each an hour long, for a 7-9 time slot for TV watching: To avoid a conflict: (using the example above:)
1.) Find Your Show Using the Time Grid or B Search Options
2.) Using the above example, Select "Record Show With Options"
3.) Select a Start Time AT LEAST 1 minute before the show begins.
4.) Select an End Time For Two Hours later.
5.) Save your changes.
Now, the time grid will still show only the first show highlighted. But if you exit out of that, go to the DVR Show List. (Press List.) The first show will be listed, BUT it will show a two hour time slot. Navigator thinks it's the same show, but you have really just added time to the first show with no reason for Navigator to stop the recording when the first show ends.
As for checking your software version it is ODN 5.1.06. The latest release. To find your version:
1.) Press Quick Settings
2.) Go to Favorite Channels
3.) Inside the Favorite channels menu enter a high channel number, like 1990.
4.) Look in that high channel range for a channel that says Diags. Make a note of the number. (Use Page +/- to Navigate.)
5.) Exit out of that screen, enter the Diags Channel number
6.) Wait about 30 seconds for the channel to load.
7.) An approximate 15-20 pages of technical information opens up. Use the Page +/- button to find Software Version. Each page will refresh with new data, so you will have to be patient.
8.) Page 6. (I think) will have your software version.
9.) Change channels to exit. It is also recommended to select a second viewable channel, so that if a new person in the house presses "LAST" they don't go back to the Diags station and think their box is broken.